Refund Policy

365-Day Money-Back Guarantee

Try The Genius Wave for a full year, completely risk-free. If you are not satisfied for any reason, simply contact us within 365 days of purchase and we will refund your payment in full — no questions asked.

Our Satisfaction Guarantee
Refund Eligibility
How to Request a Refund
Refund Processing and Timeline
Non-Refundable Circumstances
Chargebacks and Disputes
Contact Us

1. Our Satisfaction Guarantee

At The Genius Wave, we are fully confident in the effectiveness of our theta brainwave audio program. That confidence is backed by a 365-day, 100% money-back guarantee — one of the most generous in the industry.

We want you to experience the full benefits of The Genius Wave: enhanced focus, greater creativity, reduced stress, and improved memory. We believe that consistent daily use over several weeks gives you the best chance to see meaningful results. That is why we give you an entire year to try it.

                        Our promise: If you are unhappy with your purchase at any point within 365 days, for any reason whatsoever, contact us and we will issue a complete refund. No lengthy forms, no interrogations, no runaround.
                    

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

Your refund request must be submitted within 365 days of your original purchase date
Your purchase must have been made directly through the official website at thegeniuswave.co
You must provide the email address used at the time of purchase so we can locate your order
Your account must not have a history of refund abuse (see Section 5)

Purchased elsewhere? If you purchased through a third-party marketplace or unauthorized reseller, we are unable to process your refund directly. Please contact the platform or seller from whom you made your purchase.

3. How to Request a Refund

Requesting a refund is simple. Just follow these steps:

Email Our Support Team

Send an email to contact@thegeniuswave.co with the subject line: "Refund Request". Please include your full name and the email address used when placing your order.

Provide Your Order Details

Include your order number or purchase confirmation number if available. This helps us locate your transaction quickly and process your refund without delay.

Wait for Confirmation

Our support team will respond within 1–2 business days to confirm receipt of your request and let you know your refund has been initiated. You do not need to follow up unless you have not heard from us within 3 business days.

Receive Your Refund

Once confirmed, your refund will be processed back to your original payment method. See Section 4 for typical processing timelines.

                        Tip: You do not need to explain your reason for requesting a refund, but if you are open to sharing feedback about your experience, we genuinely welcome it — it helps us improve our products and service.
                    

4. Refund Processing and Timeline

Once your refund request is approved, we will initiate the refund to your original payment method. Timelines vary depending on your payment provider:

Payment Method	Typical Timeline
Credit / Debit Card	5–10 business days
PayPal	3–5 business days
Bank Transfer / Other	7–14 business days

These timelines are estimates provided by payment processors and financial institutions. Actual timing may vary. If you have not received your refund after the expected timeframe, please first check with your bank or card issuer before contacting us.

Please note: We process refunds promptly on our end. Delays are typically on the side of your bank or payment provider and are outside our control.

5. Non-Refundable Circumstances

While our guarantee is designed to be as inclusive as possible, refunds may be declined in the following circumstances:

Requests outside the 365-day window: Refund requests submitted more than 365 days after the original purchase date are not eligible.
Purchases from unauthorized sellers: We cannot refund purchases made through third-party platforms, resellers, or unauthorized websites.
Refund abuse: Customers who have a documented pattern of purchasing and immediately requesting refunds may be declined and/or blocked from future purchases.
Fraudulent purchases: Orders placed using stolen payment credentials or otherwise fraudulently will not be refunded and may be reported to the appropriate authorities.

Abuse of our guarantee harms our ability to offer this protection to genuine customers. We reserve the right to decline refund requests and restrict access to future purchases where abuse is suspected.

6. Chargebacks and Disputes

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or credit card provider. Our support team is responsive and committed to resolving any issue quickly and fairly.

Important: Initiating a chargeback without first contacting us is a violation of our terms and may result in the following consequences:

Your account may be permanently banned from future purchases
We reserve the right to dispute the chargeback and provide transaction evidence to your financial institution
In cases of fraudulent chargebacks, we may pursue recovery through available legal channels

If you have a concern about your purchase, please reach out to us at contact@thegeniuswave.co first. We will make it right.

                        Our commitment: We respond to all refund requests within 1–2 business days. You should never feel the need to go through your bank — our guarantee exists precisely so you have a fast, direct resolution path.
                    

7. Contact Us

For refund requests or any questions about this policy, please reach out to our support team:

The Genius Wave Support

contact@thegeniuswave.co

thegeniuswave.co

Response time: 1–2 business days

Also see our related legal pages: